Pilot terms

For properties using Holdall during the pilot. Last updated 24 September 2026.

What you get

Use of Holdall for your property, free of charge, until an agreed end date. We set it up with you, do the first month-end with you, and make your PMS export import cleanly.

What we ask

That your desk uses it every shift during the pilot, that a manager gives us twenty minutes each week, and that you tell us what is wrong. With your agreement, that we may say you were an early property once you are happy with it.

Your data

It is yours. We hold it only to run the service, as set out in our privacy statement and the data and privacy agreement we both sign before the pilot starts, and we do not use it for anything else. You can export everything at any time, export or erase a single guest's record, and choose how long guest details are kept. When you leave we give you a full export and delete the rest within 30 days. If something goes wrong with your data, we tell you within 24 hours. You are responsible for having the right to put your guests' details into Holdall.

What is included

The desk log, guest profiles and itineraries, the post sheet, month-end with operator statements, and housekeeping: room status, boards, tickets, service recovery, turndown and inspections. A property can run housekeeping on its own. Next on the list is reading guests and charges straight from your PMS; pilot properties help shape it, and nothing planned changes the terms above.

What Holdall is not

It is not your property management system and it does not take payments or post to folios itself. Charges are posted by your staff in your PMS; Holdall keeps the record of what should be there and checks it. Amounts, commissions and GST calculations are for you and your accountant to verify; we help, but the numbers on your operator statements and journals are yours to check before you rely on them.

Availability and support

We aim to keep the service available at all times and back it up continuously, and we tell you promptly if something goes wrong. The pilot is free, so there is no guaranteed uptime. Neither of us is liable to the other for indirect loss or lost profits. Otherwise our total liability to you during the pilot is limited to NZ$1,000, except that nothing here limits our obligations under the data and privacy agreement or anything the law does not allow us to limit. Either of us can end the pilot with two weeks' notice. Support is by email at nick@holdall.co.nz and we answer the same day on weekdays.

After the pilot

If you want to keep using Holdall, we will agree a monthly price before the pilot ends; nothing is charged without your written agreement. If you stop, we export and delete as above.

Law

We are both in trade, so the Consumer Guarantees Act does not apply to the pilot, and we agree that is fair and reasonable. New Zealand law applies. Questions to nick@holdall.co.nz.